The system will be temporarily shut down for scheduled maintenance in October and November

Thank you for choosing Mackerel.

As stated in the title, the system is scheduled to be temporarily shut down in order to carry out maintenance. The maintenance has been broken up into two intervals and the time schedule is laid out below. We apologize for the inconvenience, and thank you for your understanding.

October shutdown schedule

Date and time

October 14, 2020 (Wednesday) 2:30pm -4:30pm (JST)
- The system will be temporarily shut down within the above time period

※This time window is the longest case scenario. The system will restart as soon as maintenance is complete.

Content

Migration of Redis to Amazon ElastiCache

Areas affected during maintenance period

The scheduled time frame is the longest case scenario and will end as soon as the work has been completed
- Once maintenance work has begun, the entire Mackerel system will shut down for a short period of time
Web access to Mackerel, data posting by the agent, API access (including the CLI tool), alert notifications, etc. will be unavailable during this time
As soon as the scheduled maintenance has been completed and working operation has been confirmed, the system shutdown will end and an announcement will be made
As for mackerel-agent metric posting, data will be buffered from mackerel-agent during the maintenance period and resent after maintenance has been completed
- If resent properly, graphs during the maintenance period will also be displayed
- Please note that if mackerel-agent is stopped or restarted before resending is complete, buffering data will be lost
- Trying to start up mackerel-agent during maintenance will fail because communication with Mackerel cannot be made
- Trying to transmit to mackerel during maintenance will fail and an error message will be output in the error log
External monitoring and cloud integration graphs may be incomplete during the maintenance period

November shutdown schedule

Date and time

November 25, 2020 (Wednesday) (JST)

※ The time will be announced one month before the scheduled date. Similar to the maintenance in October, we expect to carry out this maintenance during daytime hours.

Content

PostgreSQL version upgrade

Areas affected during maintenance period

The areas affected during November’s maintenance are the same as that of October.

Why we chose this time schedule

Due to the fact that users rely upon the Mackerel service for system monitoring, we came to the conclusion that the best time for a temporary shutdown is during the day when the majority of users are available to respond if necessary, rather than in the middle of the night. For this reason, we’ve scheduled the maintenance to take place during a weekday in Japan Standard Time.

On the other hand, we understand that it will be difficult to perform server operations and deploy applications during the daytime and we sincerely apologize for this inconvenience.

Consideration for our users is essential in determining an appropriate maintenance timeframe and something that we want to continue to improve. If you have any feedback, please let us know.