FAQ・Support related questions

  • All inquiries are answered via the "Feedback" webform on the Mackerel web console or via email sent to support@mackerel.io .
    • We do not provide telephone support. Even if you call the representative number, we will not be able to assist you.
    • We respond to inquiries in the order that they are received, and we can not make exceptions even if you are in a hurry. We appreciate your cooperation.
  • Our hours of availability are from 10:00 - 7:00 on business days. (JST)
  • We will try our best to respond to all inquiries received within 2 business days.
  • Your usage plan (Trial / Free / Standard) does not affect the support you receive.

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