Entries from 2017-12-15 to 1 day

FAQ・How can I stay up to date on Mackerel’s ongoing development?

If you have encountered a problem within Mackerel, it’s likely we are in the process of working to fix it. To see the latest information and updates about development, please follow us on twitter @mackerelio or subscribe to our status page…

FAQ・I want to change my email address linked to IDCF.

When using an organization in connection with IDCF, if you change your email associated with your IDCF account, those changes will not be reflected in your Mackerel account. If you want to use Mackerel with the new email address please fol…

FAQ・Handling of host conversion when plan limits are exceeded

In addition to the previous section, here we will explain how host conversion will be done in response to plan overages of each type of item. All decimal points will be rounded up. Host metrics overage ÷ plan limit (200 for Standard plans)…

FAQ・Calculating the number of hosts

The number of hosts will be calculated as follows. The number of hosts will be calculated using the moving average of the past month. It is the average number of hosts, not the maximum number of concurrent active hosts or the total number …

FAQ・Tell me about the timing of payments

Charges will be made on the 1st of every month according to the usage record of the previous month. For the first month of the contract, the usage fee will be calculated by taking into account the number of days of use from the contract st…

FAQ・Can I use the Standard Plan without registering a host?

Even if the agent is not installed on any host, or if the moving average of hosts is zero, the minimum usage fee (one host’s worth) will be charged. Therefore, subscribing to the Standard Plan for URL external monitoring purposes only, you…

FAQ・What happens to the usage fee if the moving average of the number of hosts is a decimal?

If the calculation of the moving average of hosts results in a decimal, the number will be rounded up. For example, in the case of 3.2 hosts, the number will be rounded up to 4 and charges will be made accordingly. < Return to FAQ

FAQ・Is tax included in the JPY price?

Yes, as cited from our Pricing page, the price of 1,800 JPY includes tax. < Return to FAQ

FAQ・I’m not receiving any emails.

Account confirmation, alert notification, and other various emails are sent from Mackerel. If for some reason emails from Mackerel are not appearing, please refer to the following list of possible causes. emails from noreply@mackerel.io ca…

FAQ・I set up monitoring rules but I’m still not getting alert notifications.

In order to receive alert notifications, hosts must be set to the “Working” status. The default status for newly registered hosts can be changed in the Settings tab of your organization’s details page. https://mackerel.io/my?tab=setting By…

FAQ・Graphs aren't being displayed in Mackerel and it seems like data isn't being posted.

First check and see if the mackerel-agent is running or not. If the agent is running, check to see if the server's time is configured correctly. If there is a discrepancy between the configured time and the actual current time, there is po…

FAQ・The agent won’t startup.

It's a good idea to first check and see if the package has been properly installed or not. If you have included /var/lib/mackerel-agent/id into an OS image such as Docker Image or AMI, it will be necessary to delete this file. When the mac…

FAQ・I want to make a new organization.

To create a new organization, click the “Create” button in the “Change Organization” drop down menu in the top left-hand corner of the screen. < Return to FAQ

FAQ・I want to change my organization’s name / I want to delete my organization.

If you would like to change an organization’s name or to withdraw from an organization, please log in to Mackerel and contact support by clicking on Feedback. https://mackerel.io/my?tab=setting Your organization can't be deleted if you are…

FAQ・About managerial authority in organizations…

The user who created the organization is its owner. After logging in as the owner, you can transfer ownership of the organization in the members list. For the most part, the only functions that are owner-only access restricted are those in…

FAQ・What is the origin IP address of Webhook’s and other services’ alert notifications from Mackerel?

Below is origin IP address range of notification requests from Mackerel. In the event of a change, an announcement will be made in advance. 52.193.111.118/32 52.196.125.133/32 13.113.213.40/32 52.197.186.229/32 52.198.79.40/32 13.114.12.29…

FAQ・What IP address and port number is Mackerel hosted at?

Both mackerel.io and kcps-mackerel.io are hosted with the range below. In the event of a change, an announcement will be made in advance. 13.113.31.156/32 54.92.89.142/32 52.196.35.56/32 52.69.239.167/32 52.198.226.45/32 52.198.218.152/32 …

FAQ・Is it possible to control which port the mackerel-agent uses?

While it's not possible to control the port, we do support connection via proxy. For more information please refer to the section "I want to connect via HTTP Proxy." in the agent specs. < Return to FAQ

FAQ・How do the Mackerel server and the mackerel-agent communicate?

mackerel -agent communicates with the Mackerel server via its HTTP REST API. No direct communication is done from the Mackerel server side to the host that contains mackerel-agent. Encrypted with SSL/TLS correspondence. < Return to FAQ

FAQ・What is the time interval between alert checks?

When the Mackerel management server is not receiving transmissions from the agent for a 10 minute period of time, it will be judged as NG. Host metric monitors, and check monitors will be judged as OK/NG when data is sent to the Mackerel s…

FAQ・How many times will notifications be sent until an alert is resolved?

Notifications will be sent only once each time an alert's status changes. For example, if an alert's status changes from OK→Warning→Critical→OK, a total of 3 notifications will be sent, once each time the status changed. However, in the ca…

FAQ・What kind of configuration is Mackerel's connectivity monitoring working with?

When data from a mackerel-agent running on a host that has been registered to the Mackerel server is not being received for a period of time, it will be judged as NG. < Return to FAQ

FAQ・What environments are supported by Mackerel?

For information about supported environments please refer to the “Supported Environments” section of the Mackerel Overview. < Return to FAQ

FAQ・How do I have a re-created instance be recognized as the same host as before?

For Amazon EC2 or Azure VMs Instances that differ from the those that were previously monitored can not be recognized (carry over information) as the same host in Mackerel. Please retire the exiting host and start monitoring as a new host.…